Risk Warning: Trading financial products on margin carries a high degree of risk and is not suitable for all investors. Losses can exceed the initial investment. Please ensure you fully understand the risks and take appropriate care to manage your risk.

Refund Policy

Effective: January 1, 2024
Conditions, procedures, and timelines for deposits, withdrawals, fees, and refund requests at Merovex Markets.

This Refund Policy governs deposits, withdrawals, applicable fees, and refund requests on the Merovex Markets trading platform. Please read this policy carefully before making any deposits or requesting withdrawals.

1. Deposit Policy

All deposits made to your Merovex Markets trading account are accepted for the sole purpose of funding your trading activities on our platform. By making a deposit, you acknowledge that:

  • Deposits are credited to your trading account and are available for investment in our AI-assisted trading sessions.
  • Deposits do not carry any guaranteed return or interest.
  • All deposits must originate from bank accounts or payment methods registered in your own name.
  • Minimum deposit amounts vary by account type and are displayed at the time of funding.
  • Deposits made by credit card, cryptocurrency, or wire transfer are subject to the processing times and terms of the respective payment provider.

2. Withdrawal Eligibility

Users may begin requesting withdrawals from their account following the completion of their initial and second trading sessions. Withdrawals are subject to:

  • Full completion of KYC/identity verification before any withdrawal is processed.
  • Possession of an active Membership Card for withdrawal authentication (see Section 4).
  • Payment of all applicable withdrawal fees prior to release of funds.
  • Compliance with all applicable AML requirements and internal review procedures.

3. Fee Schedule

The following fees apply to your Merovex Markets account:

Commission Fee

A commission is charged as a percentage of your trading profit for account management and trade execution services. A profit split of 70% to the user and 30% to the AI software applies at the conclusion of each completed trading session.

Bot Contract Fee

A Bot contract must be purchased and maintained to activate and sustain a trading session. Without a valid Bot contract, trading sessions cannot be initiated or continued.

Withdrawal Processing Fee

A withdrawal fee is charged when withdrawing funds from your account. This fee:

  • Cannot be deducted from your trading account balance and must be paid separately.
  • Varies based on the chosen withdrawal method (e.g., cryptocurrency transfer, wire transfer, bank transfer).
  • Must be cleared in full before a withdrawal authorization code is issued.

Speed-Up Fee

An additional speed-up fee applies when you request withdrawal to a payment method not registered or specified with the Company. This fee expedites the processing of non-standard withdrawal routes.

Account Upgrade Fee

If your account balance exceeds the threshold for your current account tier, an upgrade fee is required to advance your account to the next tier to continue trading and withdrawal operations.

Membership Card

All users are required to hold and use the Merovex Markets Membership Card to verify and authenticate withdrawal requests. The Membership Card synchronizes with your account to authorize transactions within 24 hours. Users who do not possess a Membership Card must purchase one. Benefits include:

  • 20% ROI incentive on profits
  • Withdrawal authentication within 24 hours
  • Priority customer support

Signal Fee

The Signal Fee covers access to high-quality, real-time market analysis and trade signals generated by our advanced algorithms and market experts, used to identify and capitalize on trading opportunities.

Network Fee

The Network Fee covers the infrastructure and services required to process your transactions securely and efficiently, ensuring real-time execution and accurate data processing on our trading systems.

4. Refund Requests

Due to the nature of financial trading services:

  • Deposits used to fund active or completed trading sessions are generally non-refundable as they represent capital deployed in investment activities.
  • Service fees (commission, bot contract, membership card, signal, network, and upgrade fees) are non-refundable once the associated service has been rendered or activated.
  • Refund requests may be considered in exceptional circumstances, such as duplicate payment errors, technical platform failures directly attributable to Merovex Markets, or unauthorized transactions confirmed by our security team.

To submit a refund request, contact our support team at support@merovexmarkets.com with your account details, the transaction reference, and the reason for your request.

5. Withdrawal Processing Times

  • Cryptocurrency withdrawals: 24–72 hours after fee clearance and authentication
  • Bank wire transfers: 3–7 business days after fee clearance and authentication
  • Other payment methods: Processing times vary; you will be notified upon submission

6. Chargebacks

Initiating a chargeback or payment dispute through your bank or payment provider without first contacting Merovex Markets to resolve the issue is a violation of this policy. Accounts subject to unauthorized chargebacks may be immediately suspended, and the matter may be referred for legal action and fraud investigation.

7. Contact

For all withdrawal, deposit, or fee-related queries, please contact our support team at support@merovexmarkets.com.

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